Privacy Notice

At DJC Entertainment, we respect your privacy and take reasonable steps to protect the personal information you provide when using our website.

This Privacy Notice explains what information we collect, why we collect it, how we use it, and the choices and rights available to you.

1. Information We Collect

When you submit an event service request, we may collect information such as:

• Your name
• Phone or WhatsApp number
• Email address, where provided
• County
• Town or centre
• Exact event location
• Event date
• Event type
• Event size
• Services requested
• Information you provide about your event
• M-PESA/payment-related transaction information

We only ask for information that is reasonably necessary to process and manage your request.

2. How We Use Your Information

We may use your information to:

• Process your event service request
• Contact you about your request
• Confirm event details
• Discuss pricing and availability
• Arrange and provide requested services
• Process and verify payments
• Communicate with you through phone, WhatsApp, email or other contact details you provide
• Manage bookings and business operations
• Prevent fraudulent, abusive or spam requests
• Maintain appropriate records
• Improve the website and our services
• Comply with applicable legal obligations

3. Payment Information

Payments made through the website may be processed through M-PESA or other payment providers.

We do not ask for or store your M-PESA PIN.

Payment providers may process transaction information necessary to complete and verify your payment.

We may retain information such as transaction references, payment amounts, payment status and related transaction details for booking, accounting, dispute-resolution and record-keeping purposes.

4. Who May Receive Your Information

Your information may be accessed by DJC Entertainment and individuals or service providers involved in processing and fulfilling your event request.

This may include, where necessary:

• Event personnel
• DJs
• MCs
• Sound service providers
• Other entertainment service providers
• Payment providers
• Website hosting and technology providers
• Other service providers required to operate the website or fulfil your request

We do not sell your personal information.

5. Communication

When you provide your phone number or WhatsApp number, we may use it to contact you about your booking request and related event arrangements.

This may include confirming:

• Your event date
• Event location
• Requested services
• Pricing
• Availability
• Payment
• Other details necessary to arrange your event

We will not use your contact information for unrelated promotional communication without an appropriate lawful basis or consent where required.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing bookings, maintaining business records, resolving disputes, preventing fraud and complying with legal obligations.

When information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it where appropriate.

8. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Object to certain processing
• Request restriction of certain processing
• Raise concerns about how your information is being handled

To exercise a relevant right or ask a privacy question, contact us using the details below.

9. Children's Information

Our services are intended for adults.

We do not knowingly collect personal information directly from children for the purpose of using the website as customers.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

10. Cookies and Technical Information

The website may use cookies, local storage or similar technical technologies where necessary to operate the website, maintain sessions, improve functionality, understand usage or provide security.

Where additional consent is legally required for certain cookies or similar technologies, we will provide appropriate information and choices.

11. Third-Party Services

Our website may rely on third-party services such as payment providers, hosting providers, cloud database providers, communication services and other technology providers.

These providers may process information on our behalf or as required to provide their services.

We take reasonable steps to use reputable providers and protect information shared with them.

12. Changes to This Privacy Notice

We may update this Privacy Notice when our services, technology or legal obligations change.

The latest version will always be made available on the website.

13. Contact Us

If you have a question, concern or request relating to your personal information, please contact:

DJC Entertainment

Phone / WhatsApp: 0705306521

Email: cipuentertainment@gmail.com